Our Values

Our Values outline our commitment and promise to you and each other and what we stand for as an organisation. We are not willing to compromise on our values in any situation – our customers, the community or each other.

Respect

“Having regard for ourselves and those around us”

We treat all people with dignity and respect and working towards building trusted relationships with those around us.

We accept the right of others to hold a different or opposing view to ourselves.

Integrity

“Doing what is right”

We are honest and ethical in everything that we do.

We conduct ourselves in a professional manner. We give considerable thought to every decision we make and are open and transparent in the decision that we make.

Customer Service

“Exceeding our customers’ expectations”

We pride ourselves on the high level of service we provide to our customers.

We take an interest in our customers’ lives and look for ways we can provide additional assistance.

Continuous Improvement

“We can always do things better”

We will continue to challenge ourselves and look for new and better ways of doing business and providing a better service to our customers.

We encourage our customers to tell us what we are doing well and what we aren’t doing so well to help us improve.

Social Responsibility

“Giving back to the community”

We religiously share our proceeds with our charitable partners every year and provide volunteers to assist with their work.

We conduct our business in a manner that is environmentally friendly and we constantly look at how we can improve in this area.

Our values are embedded within the culture of our organisation and our staff. We routinely survey our staff and customers regarding our values to identify areas for improvement. We also consistently promote our values in team meetings, inductions, support material and align our values with our performance and recognition programs.